Space Homes has arranged emergency cover during the first two years, to provide you with the peace of mind that you can access assistance outside of hours.

Any emergencies relating to your home should be reported as soon as possible by calling 0345 366 4409
 

The following list details what issues are classed as an emergency:

• Loss of heating or hot water during winter
• Loss of water supply
• A water leak that cannot be contained or is damaging your home
• Loss of power affecting residents' safety
• Roof leak causing damage (except storm damage)
• Blocked drains causing flooding
• Faulty lock, comprising home security

• Leaking plumbing
• Doors or windows not opening or closing properly
• Roofing and tiling faults
• Structural problems
• Incorrectly fitted fixtures and fittings
• Electrical sockets or switches not working
• Leaking guttering

• Vandalism, accidental damage or wear and tear
• Plasterwork shrinkage, cracks less than 3mm wide and nail pops
• Lack of ventilation
• Servicing of appliances eg. the boiler
• Blocked guttering, plumbing or draining issues from misuse
• Registering warranties for in-built appliances, eg. hob, oven or cooker hood
• Storm or wind damage

If you believe there is a defect in your home, you should report this online via the Space Homes website.

When submitting your defects, please provide as much detail as you can and include photographs if possible. This will ensure the correct contractor is instructed to visit your property. We will acknowledge your request within three working days and prioritise it based on the urgency of the defect.

if you have an emergency, then we aim to resolve the issue within 24 hours. We will endeavour to solve any issues deemed as urgent within 7 days and for anything else, we will rectify the defect within 28 days.

Please note these timescales are subject to access arrangements, materials and weather conditions (where applicable)

Report a defect

If you have an emergency, we aim to resolve the issue within 24 hours. We will endeavour to solve any issues deemed as urgent within 7 days.

If your defect is a non emergency, ​a member of our after care team will register your defect and be in touch with you in 3 working days and we will rectify the defect within 28 days.

Please note these timescales are subject to access arrangements, materials and weather conditions (where applicable)