Report a problem

Reporting a problem

To provide you with added peace of mind and protection of your home, your home has a ten year warranty.

The warranty comprises of a developer liability period, during which Space Homes will be responsible for rectifying any defects and an additional period, during which your warranty provider will assume responsibility for structural defects.

For a specific liability period, please refer to your aftercare form in your files.

Report a defect

If you believe there is a defect in your home, you can report this online to us.

When submitting your defects, please provide as much detail as you can and include photographs if possible. This will ensure the correct contractor is instructed to visit your property. We will acknowledge your request within three working days and prioritise it based on the urgency of the defect.

Report a defect

How do I report an emergency?

Space Homes has arranged emergency cover during the first two years, to provide you with the peace of mind that you can access assistance outside of hours.

Any emergencies relating to your home should be reported as soon as possible by calling 0345 366 4409
 

The following list details what issues are classed as an emergency:

  • Loss of heating or hot water during winter
  • Loss of water supply
  • A water leak that cannot be contained or is damaging your home
  • Loss of power affecting residents' safety
  • Roof leak causing damage (except storm damage)
  • Blocked drains causing flooding
  • Faulty lock, comprising home security

 

What can I report as a defect?
The following list details everything that you can report as a defect to us:
  • Leaking plumbing
  • Doors or windows not opening or closing properly
  • Roofing and tiling faults
  • Structural problems
  • Incorrectly fitted fixtures and fittings
  • Electrical sockets or switches not working
  • Leaking guttering

The below list gives an over view of issues we would not cover:
  • Vandalism, accidental damage or wear and tear
  • Plasterwork shrinkage, cracks less than 3mm wide and nail pops
  • Condensation or damp from a lack of ventilation
  • Servicing of appliances eg. the boiler
  • Blocked guttering, plumbing or draining issues from misuse
  • Registering warranties for in-built appliances, eg. hob, oven or cooker hood
  • Storm or wind damage
How do I report a defect?

If you believe there is a defect in your home, you should report this online via the Space Homes website.

When submitting your defects, please provide as much detail as you can and include photographs if possible. This will ensure the correct contractor is instructed to visit your property. We will acknowledge your request within three working days and prioritise it based on the urgency of the defect.

if you have an emergency, then we aim to resolve the issue within 24 hours. We will endeavour to solve any issues deemed as urgent within 7 days and for anything else, we will rectify the defect within 28 days.

Please note these timescales are subject to access arrangements, materials and weather conditions (where applicable)

Report a defect

When will my defect be resolved?

If you have an emergency, then we aim to resolve the issue within 24 hours. We will endeavour to solve any issues deemed as urgent within 7 days and for anything else, we will rectify the defect within 28 days.

Please note these timescales are subject to access arrangements, materials and weather conditions (where applicable)